Here are some of our most frequently asked questions. If you don’t find the answer you are looking for here, please call our North American Customer Support Line at 1-800-265-2150. If your question is specific to your model, please have your model and serial number on-hand. For customers outside of North America please find your customer service contact details here.
My grill won’t light anymore. What could be wrong?
My cast iron cooking grids are rusty. What should I do?
My burner(s) does/do not have an even flame. How do I fix this?
My propane tank runs out of gas after only a couple of uses.
My burner(s) has low flame and is taking longer than normal to heat up.
The regulator on my propane barbecue is occasionally humming. What could cause this?
My barbecue does not get hot enough and will only stay lit for a limited time. What could be causing this?
I have white spots on the outside of my oven. How do I get rid of them?
How to perform a Leak Test.
How to install a warming rack.
