Making sure your experience with us is a positive one.

Onward Manufacturing Company has been building and distributing top quality products for over a century. Creating reliable and dependable products for you remains our top priority. We are also committed to building a lasting relationship with you and are proud to have been carrying on that tradition for over two decades with our Broil King® brand. Our team of dedicated, professional and experienced customer service representatives ensure that your needs are fulfilled. Please take the time to browse and explore our helpful support material.

Frequently Asked Questions.

Cleaning & Maintenance

How do I season my cast iron cooking grids?

It is important to periodically season your cast iron cooking grids. This will prevent food from sticking, prevent rusting and increase the life of your grids for many years to come. Seasoning your cast iron grids is quick and easy to do. Follow these simple steps:

 

Seasoning new cast iron cooking grids:

  1. With the lid open, turn on your barbecue grill and set the control knobs to the MEDIUM HIGH position. Close the lid and wait twenty minutes to burn off any material from the manufacturing process. After twenty minutes, turn the control knobs to the off position and wait a few minutes to cool. (around 300°F)
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. Now you are ready to grill.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.

Re-seasoning cast iron cooking grids:

It’s always best to clean and re-season your grids periodically after you have finished grilling your meal. So before you turn off your barbecue grill, follow these simple steps:

 

  1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush.
    NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids

Storing Your Cast Iron Grids:

When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.

Why is it important to season cast iron grids?

Just like a cast iron frying pan it is necessary to season, and re-season, cast iron cooking grids. The oil will help protect the porcelain coating, decrease sticking, and protect damaged or worn grids from rusting. Only use household cooking oils (Olive, Vegetable, Peanut, Sunflower, Canola, to name a few).

 

Seasoning new cast iron cooking grids:

  1. With the lid open, turn on your barbecue grill and set the control knobs to the MEDIUM HIGH position. Close the lid and wait twenty minutes to burn off any material from the manufacturing process. After twenty minutes, turn the control knobs to the off position and wait a few minutes to cool. (around 300°F)
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. Now you are ready to grill.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.

Re-seasoning cast iron cooking grids:

It’s always best to clean and re-season your grids periodically after you have finished grilling your meal. So before you turn off your barbecue grill, follow these simple steps:

 

  1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush.
    NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids

Storing Your Cast Iron Grids:

When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.

My barbecue grill is experiencing excessive flare-ups. What could cause that?

Food drippings may come into contact with the hot flames of the burner, causing a flare-up. Some flare-ups are normal, but excessive flare-ups are most often caused by a buildup of grease. Follow these simple steps:

  1. When the barbecue grill is cool, remove the Flav-R-Wave™ heat medium and brush it with a stainless steel grill brush then place it back into position.
  2. Ensure that the bottom of the barbecue grill oven is kept clean of any grease or cooking debris, including your drip can/pan. For a thorough cleaning, scrape the sides and base of your cook box with a putty knife or barbecue brush, then use an industrial vacuum cleaner to remove any ash and debris.

If your grill is equipped with Broil King’s heavy duty reversible cast iron grids, place the grids with the channel side up when grilling fattier cuts of meat. This will help capture and vaporize more juices right at the cooking grid and the ends of the grids are shaped to allow excess juices to drain away without causing flare-ups.

 

Seasoning new cast iron cooking grids:

  1. With the lid open, turn on your barbecue grill and set the control knobs to the MEDIUM HIGH position. Close the lid and wait twenty minutes to burn off any material from the manufacturing process. After twenty minutes, turn the control knobs to the off position and wait a few minutes to cool. (around 300°F)
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. Now you are ready to grill.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.

Re-seasoning cast iron cooking grids:

It’s always best to clean and re-season your grids periodically after you have finished grilling your meal. So before you turn off your barbecue grill, follow these simple steps:

 

  1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush.
    NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids

Storing Your Cast Iron Grids:

When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.

Why does it look like there is paint peeling off of the inside of my oven lid?

The inside of the lid is not painted. Over time smoke creates a carbon buildup inside the oven lid. The carbon may peel off and can look like paint. To clean, simply remove the lid, lightly scrape with a putty knife or barbecue brush and wash with warm soapy water. For best performance, clean the inside of your lid occasionally throughout the year, before carbon buildup can peel off.

There is a black oily soot building up on my cooking grids and more importantly on my food, what could cause this?

The black buildup is a sign that your venturi tubes on your burner may have a blockage, and will not allow enough gas and air flow to reach the burners. Alternately, your barbecue grill may need a thorough cleaning. To correct this, follow these simple steps:

 

  1. When cool, remove your burner and inspect the ports. If the ports are blocked, clean with a soft bristle brush. Alternately you can clear the debris out by poking blocked holes with a paper clip (or another tool small enough – never drill or file portholes, enlarging them will damage your burner).
  2. Next, clean out the burner venturi tubes. Use a venturi brush or pipe cleaner and push it through the entire tube while turning. Pull out the brush and examine for any debris. Be aware that spiders are attracted to thesmell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider guards are protecting the air intake holes at all times.
  3. There also may be a buildup of grease burning on the bottom of the oven. To correct this, remove the cooking grids and the Flav-R-Wave™ heat medium. Use a stainless steel barbecue grill brush and scrub the bottom of the oven to loosen debris. For a thorough cleaning, use an industrial vacuum cleaner to remove any ash and debris.

Tips on cleaning your Broil King gas grill to maintain grilling performance.

Burner

Remove burner and inspect for cracks and deterioration. Clean venturi tubes using a pipe cleaner or venturi brush to eliminate any blockages caused by spiders or insects.

Flav-R-Wave™

Using a stainless steel brush scrape off any residue that has accumulated on the Flav-R-Wave™ heat medium.

Cookbox / Oven

With the burner(s) and Flav-R-Wave™ removed, scrape the inside of the oven using a sturdy bristle brush and then use an industrial vacuum cleaner to remove any ash and debris. Then, using a barbecue cleaner scrub the inside and outside of the oven and then rinse with water. Never use oven cleaner on your barbecue, it is corrosive and can damage the other components.

Grease Tray

The grease tray is located immediately below the hole through which grease will drain and is accessible from the rear of the barbecue. The grease tray should be checked and cleaned or replaced regularly to prevent grease from overflowing onto your patio.

Exterior Finish

If white oxidation spots appear, wash the outside of the housing with a mild soap and water solution. Rinse the surfaces thoroughly, and then wipe them with a cloth dipped in cooking oil to restore the luster. For repair of paint scratches and scuffs, use a good quality HIGH temperature (600°F) spray paint for touch-up. Rusting is a natural oxidation process and may appear on cast-iron and steel parts. Rust will not affect short term performance of your barbecue grill. Use stainless steel cleaner to polish and remove stains and marks from stainless steel components. Weathering and extreme heat can cause a stainless steel lid to turn a tan color. This is discoloration and is not considered a manufacturing defect.

Hose

You should perform a leak test every time you disconnect and reconnect a gas fitting, and at least once per year or after any long period of non use.

How to Perform a Leak Test:

  1. Extinguish any open flame or cigarettes in the area.
  2. Be sure that gas supply valve and appliance valves are “off”.
  3. Prepare a soap solution of one part water, one part liquid detergent.
  4. Open the propane or natural gas supply valve slowly.
  5. Brush the soap solution on each connection, including the tank, the quick disconnect coupling, and on each connection between the orifice and control valve.
  6. A leak is identified by a flow of bubbles from the area of the leak.
  7. If a leak is detected, close the gas supply valve, tighten all connection and retest (Step 4).
  8. If the leak persists, contact our customer service department for assistance.
  9. Do not attempt to operate appliance if a leak is present.

Replacement Parts

If a problem is found with the regulator, hose, burner, or control valves, do not attempt repair. Contact our customer service department or see your dealer or approved service centre. To ensure optimum performance, use onlyoriginal OMC replacement parts.

Safety Reminders

Never leave the barbecue grill unattended while in use. Never use your barbecue in an enclosed space, under an over hang and not closer than 24″ from any combustible surface. Always store your extra propane tank in a ventilated area.

Why are my cast iron cooking grates rusting?

The appearance of rust on cast iron cooking grids is an sign that the grids need to be re-seasoned. No need to panic, the following tutorial will guide you through the seasoning process.

Troubleshooting

My cast iron cooking grids are rusty. What should I do?

Your grids may rust if they have not been properly seasoned or maintained. Follow these steps to remove the rust and re-season your grids.

 

  1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush. NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.

Storing Your Cast Iron Grids:

When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.

My grill won't light anymore. What could be wrong?

Try lighting your grill with a match, if burner lights successfully, it is an ignitor issue. See “Ignitor not Working” below

If your barbecue grill doesn’t light with a match, here are some possible causes.

POSSIBLE CAUSE

CORRECTIVE ACTION

Out of Gas

Refill LP Gas Cylinder

Excess flow safety device has been activated

Read – Grill Does Not Get Hot

Regulator is not fully connected to the cylinder valve

Tighten the regulator hand wheel

Venturi blocked or misaligned with valve orifice

Remove burner, clean venturi and realign with valve orifice – Read more Burners Not Lighting

Hose is twisted.

Straighten hose. Keep away from bottom casting.

If you are still having an issue, please call our North American Customer Support Line at 1-800-265-2150.

Ignition Not Working

The Sure-Lite™ ignition system consists of both a push button ignitor and the electrode(s). The electrode may develop a buildup of grease or oxidization that may hamper the performance of the spark. Troubleshoot by following these simple steps:

First, make sure that it is only the battery that needs to be replaced. Simply unscrew the push button, pull out the old battery and test with a new one. If you hear a clicking sound, and the burner lights, then you have fixed the problem. If it still doesn’t ignite, please go to step 2.

You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure the electrode wire is plugged into the igniter and securely attached to your burner. This wire can be found underneath the control panel. Clean the electrode-to-ignitor connection point with a brush or carefully with a piece of sandpaper. Re-connect the electrode to the ignitor and test by pressing the ignitor button. If you do not hear the ignitor clicking, you may need to replace it.

Push-Button

Check if the push button makes a clicking sound when you press it. If it clicks see “the electrodes”, if it does not, replace the battery and try again. To replace the battery simply unscrew the push button, pull out the old battery and test with a new one. If you still do not hear a clicking sound – please contact our customer service department.

The electrodes

You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure that all the electrode wires are secure at both ends. The wires can be found underneath the control panel. Next, examine the electrode; press the igniter button to see if you can see a spark. If not, try cleaning the electrode point with a brush or carefully with a piece of sandpaper.

 

Seasoning new cast iron cooking grids:

  1. With the lid open, turn on your barbecue grill and set the control knobs to the MEDIUM HIGH position. Close the lid and wait twenty minutes to burn off any material from the manufacturing process. After twenty minutes, turn the control knobs to the off position and wait a few minutes to cool. (around 300°F)
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. Now you are ready to grill.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.

Re-seasoning cast iron cooking grids:

It’s always best to clean and re-season your grids periodically after you have finished grilling your meal. So before you turn off your barbecue grill, follow these simple steps:

 

  1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush.
    NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.
  2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly.
    NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids

Storing Your Cast Iron Grids:

When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.

My burner(s) does/do not have an even flame. How do I fix this?

Your burner may have a blockage, preventing proper gas and air flow. When cool, remove your burner and inspect the ports. If the ports are blocked, clean with a soft bristle brush. Alternately you can clear the debris out by poking blocked holes with a paper clip (or another tool small enough – never drill or file portholes, enlarging them will damage your burner).

Next, clean out the burner venturi tubes. Use a venturi brush or pipe cleaner and push it through the entire tube while turning. Pull out the brush and examine for any debris. Be aware that spiders are attracted to the smell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider guards are protecting the air intake holes at all times.

My propane tank runs out of gas after only a couple of uses.

If your propane tank has been recently filled or purchased, the tank may not have been purged properly or at all. Purging the tank removes any air, thus releasing space for more gas. The more air in the tank, the less space you will have for gas. Simply take the tank back to where you had it filled or purchased, and have them purge the tank properly.

My burner(s) has low flame and is taking longer than normal to heat up.

If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter. If your barbecue grill runs on propane please follow these troubleshooting steps:

The hose and regulator on your barbecue grill has a safety feature known as QCC1. This feature will activate if it detects a sudden flow of gas. This feature can accidentally be activated if the propane cylinder valve is opened with the control knobs in the on position. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.

If this does not resolve the issue, there may be a leak in the system causing the QCC 1 feature to be activated. Follow the steps to perform a “leak test” to determine the source of the leak.

 

  1. When cool, remove your burner and inspect the ports. If the ports are blocked, clean with a soft bristle brush. Alternately you can clear the debris out by poking blocked holes with a paper clip (or another tool small enough – never drill or file portholes, enlarging them will damage your burner).
  2. Next, clean out the burner venturi tubes. Use a venturi brush or pipe cleaner and push it through the entire tube while turning. Pull out the brush and examine for any debris. Be aware that spiders are attracted to thesmell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider guards are protecting the air intake holes at all times.
  3. There also may be a buildup of grease burning on the bottom of the oven. To correct this, remove the cooking grids and the Flav-R-Wave™ heat medium. Use a stainless steel barbecue grill brush and scrub the bottom of the oven to loosen debris. For a thorough cleaning, use an industrial vacuum cleaner to remove any ash and debris.

The regulator on my propane barbecue is occasionally humming. What could cause this?

Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the propane tank has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and will go away in time. If the humming still persists, you may want to order a new regulator.

My barbecue does not get hot enough and will only stay lit for a limited time. What could be causing this?

There could be several causes of this problem. Follow these simple steps:

  1. First check to see that you are not out of propane gas or that your natural gas line is turned off.
  2. Another cause could be that the excess flow device has been activated. This could be as a result of a leak in the system or a burner valve may have been open when the cylinder was opened. In the case of a leak perform a leak test by brushing soapy water on all connections.
  3. If a burner valve was open at the time of opening the cylinder, you may have activated the QCC1 safety feature. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
  4. If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter.

I have white spots on the outside of my oven. How do I get rid of them?

This is caused by a build up of oxidization. To correct this, simply clean the oven exterior with a mild soapy solution, then wipe with cooking oil. This will restore the luster of black cast exterior. Expect the unit to smoke during the first few uses after applying oil.

How to perform a Leak Test.

  1. Extinguish any open flame or cigarettes in the area.
  2. Be sure that gas supply valve and appliance valves are “off”.
  3. Prepare a soap solution of one part water, one part liquid detergent.
  4. Open the propane or natural gas supply valve slowly.
  5. Brush the soap solution on each connection, including the tank, the quick disconnect coupling, and on each connection between the orifice and control valve.
  6. A leak is identified by a flow of bubbles from the area of the leak.
  7. If a leak is detected, close the gas supply valve, tighten all connection and retest (Step 4).
  8. If the leak persists, contact our customer service department for assistance.
  9. Do not attempt to operate appliance if a leak is present.

If your gas grill is equipped with a side burner or rear burner:

 

  1. Follow steps 1 – 5 above
  2. Place fingertip over the opening in the orifice at the end of hose.
  3. Turn “SIDE”/”REAR” control to “HIGH.”
  4. Brush soap solution on each connection between orifice and control valve.
  5. Turn “SIDE”/”REAR” control to “OFF”.