COOKING PERFORMANCE

Here are some of our most frequently asked questions. If you don’t find the answer you are looking for here, please call our North American Customer Support Line at 1-800-265-2150. If your question is specific to your model, please have your model and serial number on-hand. For customers outside of North America please find your customer service contact details here.

What could cause uneven heat while cooking?
Why is cast iron considered better for cooking grids?
Which is better Cast Iron or Stainless Steel Cooking Grids?